Policies | GetSwitches

Learn About Our Policies

Return and Exchange Policy

At getswitches.com, we are committed to ensuring your satisfaction. Please review our return and exchange policy for details on procedures and guidelines:

  1. Eligibility for Returns and Exchanges

    Returns and exchanges are accepted within 7 days of delivery.

    • Items must be unused, in their original packaging, and in the same condition as received.
    • After 7 days, returns are subject to a 40% restocking fee. Customized items, including variations of toggles, dimmers, and outlets in one plate, incur a 50% restocking fee. Note: 4-gang customized plates are non-returnable.

  2. Process for Returns and Exchanges

    • Contact customer support at ed@getswitches.com.
    • Provide your order number, reason for return/exchange, and relevant details.
    • Our team will guide you, including providing a return shipping label if needed.

  3. Returns

    • Approved items must be returned in original packaging with all accessories and documentation.
    • Refunds are processed using the original payment method upon item receipt and condition verification.
    • Allow 14 days for the refund to appear in your account.

  4. Exchanges

    • Specify the new variant/product in your return request.
    • Upon receipt and verification of the returned item, we will process the exchange and ship the replacement.
    • Price differences will be adjusted accordingly.

  5. Non-Returnable Items

    Custom-made or personalized items are non-returnable, except for defective or damaged products.

  6. Damaged or Defective Items

    If an item arrives damaged or defective, contact us immediately with photos of the product and packaging. We will arrange a replacement or refund.

  7. Return Shipping Costs

    Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

  8. International Returns

    Contact customer support for instructions and eligibility for international returns.

  9. Contact Information

    For questions or concerns, reach out to our customer support team at ed@getswitches.com.

Shipping Policy

At getswitches.com, we are committed to providing you with a seamless and convenient shipping experience. Please review our shipping policy to understand the details of our shipping process:

  1. Free Shipping

    We offer free shipping on all orders within the United States, Asia, and Europe.

  2. Global Shipping Locations

    We proudly ship our products from multiple locations, including the United States, Asia, and Europe, to ensure efficient and timely delivery.

  3. Shipping Times

    Shipping times may vary depending on your location. Please refer to the estimated delivery times provided during the checkout process for more accurate information.

  4. Extra Charges

    While standard shipping is free, there may be circumstances where extra charges apply. These include expedited shipping or remote areas. Charges will be communicated during checkout.

  5. Customs Duties and Taxes

    Customers are responsible for any customs duties, taxes, or import fees imposed by their countries.

  6. Order Tracking

    You will receive a shipping confirmation email with a tracking number once your order is shipped.

  7. Shipping Partners

    We work with reputable shipping partners to ensure reliable delivery.

  8. International Shipping

    Delivery times may be subject to customs clearance procedures.

  9. Contact Information

    For shipping concerns, contact our support at ed@getswitches.com.

    Terms of Service & Privacy Policy | GetSwitches

    Terms of Service

    Welcome to getswitches.com! By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions:

    1. Acceptance of Terms

      By using our website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

    2. Product Information

      We strive to provide accurate and up-to-date information regarding our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, images, or specifications.

    3. Ordering and Payment

      To place an order, you must provide accurate and current information during the checkout process. Payment is required at the time of purchase, and your order will be processed upon successful payment.

    4. Customization

      Custom-made products are created based on the specifications you provide during the ordering process. Please review your customization choices carefully, as changes may not be possible once production has begun.

    5. Shipping

      Our shipping policy governs the delivery of products. Please refer to our shipping policy for detailed information on shipping locations, times, and any potential extra charges.

    6. Returns and Exchanges

      Our return and exchange policy outlines the conditions under which returns and exchanges are accepted. Please review this policy to understand your options in the event of any issues with your order.

    7. Intellectual Property

      All content on our website, including but not limited to text, images, logos, and product designs, is the property of getswitches.com and is protected by intellectual property laws. Unauthorized use of this content is prohibited.

    8. Privacy Policy

      Your privacy is important to us. Please review our privacy policy to understand how we collect, use, and safeguard your personal information.

    9. Limitation of Liability

      We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, our products or services.

    10. Changes to Terms

      We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website constitutes acceptance of the revised terms.

    11. Contact Information

      For any questions or concerns regarding our Terms of Service, please contact our customer support team at ed@getswitches.com.

      Privacy Policy | GetSwitches

      Privacy Policy

      Effective Date: 01.01.2021

      At getswitches.com, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data. By using our website and services, you consent to the practices described in this policy.

      1. Information We Collect

        • Personal Information: When you make a purchase, we collect personal information such as your name, address, email, and payment details.
        • Browsing Information: We may collect non-personal information, including your IP address, browser type, and device information, to enhance your browsing experience.

      2. How We Use Your Information

        We use your personal information to process and fulfill your orders, communicate with you, and improve our services. We may also use non-personal information for analytics and website optimization.

      3. Data Security

        We implement security measures to protect your personal information. However, no data transmission over the internet or storage system is guaranteed to be completely secure. Use our services at your own risk.

      4. Cookies and Tracking

        We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

      5. Third-Party Services

        We may use third-party services for analytics, advertising, and payment processing. These services may have their own privacy policies, and we encourage you to review them.

      6. Information Sharing

        We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.

      7. Your Rights

        You have the right to access, correct, or delete your personal information. To exercise these rights or inquire about your data, contact us at ed@getswitches.com.

      8. Compliance with Laws

        We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for EU residents and the regulations outlined by the United States.

      9. Children’s Privacy

        Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

      10. Changes to the Privacy Policy

        We reserve the right to update this Privacy Policy to reflect changes in our practices. The effective date at the top of the policy will indicate the latest revision.

      11. Contact Information

        For questions or concerns regarding our Privacy Policy, contact our customer support team at ed@getswitches.com.

      Thank you for trusting getswitches.com with your privacy.

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