Policies

Return & Exchange Policy

We want you to be happy with your purchase. Please read this policy carefully before placing an order, especially for custom or unlacquered items.

1) Return window

• Return or exchange requests must be submitted within 7 days of delivery.
• Requests submitted after 7 days may be approved at our discretion and, if approved, may be subject to a restocking fee (see “Restocking fees” below).

2) Condition requirements

• Items must be unused, uninstalled, and in original packaging.
• All included parts, screws, accessories, and documentation must be returned.
• Items showing signs of installation, handling wear, modification, or missing parts may be rejected or may receive a reduced refund.

3) Custom, specialty & non-returnable items

The following items are non-returnable and non-exchangeable, except where defective or damaged on arrival:

• Customized products (including engraved and made-to-order items). This includes all 4-gang plates, 5-gang plates, custom layouts, specialty finishes, and custom configurations.
• Unlacquered brass and unlacquered aged brass items, because each piece begins developing a natural patina and cannot be resold as new.
• Knobs, handles, and pulls, due to handling and installation risk that makes factory condition impossible to verify once opened.
• Sample Kits are non-returnable. However, they may be reused or installed if you choose to keep them.
• Final sale / clearance items (if marked as such at the time of purchase).

4) Restocking fees (when applicable)

• If a return is approved after the 7-day window, a restocking fee of up to 40% may apply.
• For approved returns of certain customized items (where a return is legally required or otherwise permitted), a restocking fee of up to 50% may apply.
• Any applicable fees will be disclosed to you before you ship the return.

5) How to start a return or exchange

1. Email us at ed@getswitches.com.
2. Include your order number and the item(s) you want to return or exchange.
3. Explain the reason and include photos if there is damage, a defect, or a packing issue.
4. Wait for written approval and instructions before shipping anything back.

6) Damaged, defective, or incorrect items

• If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos of the item and packaging.
• If we confirm an issue covered under this policy, we will provide a replacement, repair, or refund as appropriate.

7) Return shipping costs

• Customers are responsible for return shipping costs unless the return is due to our error or a confirmed defect.
• Original shipping fees (if any) are non-refundable unless required by applicable law.

8) Refund timing and method

• Refunds are issued to the original payment method after we receive and inspect the return.
• Inspection usually takes 3–7 business days after delivery to our return address.
• Your bank or card issuer may take additional time to post the refund.

9) Exchanges

Exchanges are handled as a return (if eligible) plus shipment of the replacement item. Price differences, taxes, and shipping may apply.

10) International returns

• International customers should contact support for instructions before attempting a return.
• Duties, taxes, and import fees are non-refundable and remain the customer’s responsibility, unless required by law.

Shipping Policy

We aim to ship quickly and provide reliable tracking. Shipping options, costs, and estimated delivery windows are shown at checkout and may vary by destination.

1) Processing time

• In-stock items typically ship within 1–3 business days.
• Custom or made-to-order items may require additional processing time. If applicable, we will confirm timing by email.

2) Shipping origins

We may ship from different fulfillment locations (including the United States, Europe, and Asia), depending on inventory availability and destination.

3) Delivery estimates

• Delivery times are estimates and are not guaranteed.
• Delays can occur due to carrier issues, weather, peak seasons, or customs processing.

4) Tracking

Once your order ships, we will email a tracking number to the address provided at checkout.

5) Customs, duties, and taxes

International orders may be subject to import duties, taxes, or fees. These charges are the customer’s responsibility.

6) Address accuracy

• Please ensure your shipping address is complete and accurate.
• If a shipment is returned due to an incorrect or incomplete address, we may require payment of reshipping fees before resending.

7) Questions

For shipping questions, contact ed@getswitches.com.

Terms of Service

These Terms of Service govern your use of GetSwitches.com and any purchase from us. By accessing our website or placing an order, you agree to these Terms.

1) Eligibility

You must be at least the age of majority in your jurisdiction to place an order.

2) Product information

We try to display products accurately. However, colors, finishes, and patina (especially for unlacquered items) can vary due to lighting, screens, and natural material variation.

3) Orders, pricing, and payment

• Prices and availability may change without notice.
• We may refuse or cancel an order for suspected fraud, errors, or stock issues.
• You authorize us (or our payment processors) to charge your selected payment method for your order.

4) Custom-made products

Custom or made-to-order items are produced based on the specifications you provide. Please review your selections carefully. Changes may not be possible once production has started.

5) Shipping and returns

Shipping and returns are governed by the Shipping Policy and Return & Exchange Policy on this page.

6) Intellectual property

All site content (text, graphics, logos, product images, and design elements) is owned by GetSwitches.com or its licensors and is protected by applicable intellectual property laws.

7) Disclaimer of warranties

To the maximum extent permitted by law, products and services are provided “as is” and “as available,” without warranties of any kind, express or implied.

8) Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of our site or products.

9) Indemnification

You agree to indemnify and hold us harmless from claims arising out of your misuse of the site, violation of these Terms, or violation of any law or third-party rights.

10) Governing law

These Terms are governed by the laws applicable to our business’s operating jurisdiction, without regard to conflict-of-law rules.

11) Changes to Terms

We may update these Terms from time to time. The effective date above indicates the latest revision.

12) Contact

Questions about these Terms: ed@getswitches.com.

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information. By using GetSwitches.com, you consent to the practices described here.

1) Information we collect

• Contact and order details (such as name, email, shipping/billing address, phone number, and order history).
• Payment information (processed by our payment providers; we do not store full card numbers).
• Device and usage data (such as IP address, browser type, pages visited, and approximate location derived from IP).
• Customer support communications (emails and messages you send us).

2) How we use information

• To process payments, fulfill orders, and provide shipping updates.
• To provide customer support and handle returns or warranty issues.
• To prevent fraud and protect the security of our services.
• To improve our website, products, and customer experience.
• With your preferences and where permitted by law, to send marketing communications (you can opt out at any time).

3) Cookies and tracking

We use cookies and similar technologies for site functionality, analytics, and advertising measurement. Depending on your location, we may offer cookie controls or consent tools.

4) How we share information

We may share personal information with service providers who help us operate our business, such as:

• Payment processors
• Shipping and logistics partners
• Website hosting and e-commerce platform providers
• Analytics and advertising partners
• Customer support tools

We may also share information if required by law, to respond to lawful requests, or to protect our rights and users.

5) International transfers

If you access our site from outside the country where our operations or service providers are located, your information may be processed across borders. Where required, we use appropriate safeguards.

6) Data retention

We keep personal information as long as necessary for the purposes described in this policy, including to comply with legal, tax, accounting, and fraud-prevention requirements.

7) Your privacy rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

• EU/EEA/UK (GDPR): You may request access, correction, deletion, restriction, portability, and objection.
• United States (state privacy laws): You may have rights to access, delete, correct, and opt out of certain uses, including targeted advertising in some jurisdictions.

To exercise your rights, email ed@getswitches.com. We may need to verify your identity before completing a request.

8) “Do Not Sell or Share” (California)

If our business is covered by applicable California privacy law, California residents may have the right to opt out of the “sale” or “sharing” of personal information (as those terms are defined by law). If we engage in such activities, we will provide a “Do Not Sell or Share My Personal Information” option on our website.

9) Data security

We use reasonable administrative, technical, and physical safeguards. However, no system is 100% secure, and we cannot guarantee absolute security.

10) Children’s privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from them.

11) Changes to this Privacy Policy

We may update this policy from time to time. The effective date at the top shows when it was last revised.

12) Contact

Privacy questions or requests: ed@getswitches.com.