FAQs

Start with your room’s materials and lighting. For switches, compare a switch finish sample in your own space. For cabinet hardware, review the specific product photos and description, or contact us for advice. Switch samples do not represent cabinet hardware finishes. Screens and lighting can change how a finish appears.

Use the product configurator to explore the available switch, dimmer and outlet combinations. Check the dimensions and requirements of your final configuration before ordering.

Read the description, dimensions and technical information on the specific product page. Check the plate size, mounting requirements and included components. For cabinet pulls, check the fixing centres as well as the overall length. Ask us if a detail you need is missing.

Compatibility depends on the exact dimmer, light source and driver. Check the product specifications against your fixture or driver model, voltage and wiring arrangement before purchasing. Share these details with us if you need help.

Allow for processing, any required production time and shipping. Timing varies by product and destination, and made-to-order items require additional production time. Contact us before ordering if you have a fixed installation date.

Return eligibility depends on the product, finish and configuration. Custom items, certain finishes, cabinet hardware, sample kits and open-box items have exclusions. Read the full policy before ordering or attempting installation, and contact support for return instructions.

Share your finish shortlist, product links, quantities, project location and installation schedule. A room-by-room list helps us understand the scope of your enquiry.