Shipping policy

Last updated: July 28, 2026

This Shipping Policy explains the processing, production, shipping, and delivery terms applicable to orders placed through getswitches.com.

Shipping Destinations

We currently ship to customers within the United States.

Free standard shipping applies to eligible orders delivered within the contiguous United States unless otherwise stated during checkout.

Hawaii

Orders delivered to Hawaii require an additional $30 shipping fee. If this charge is not collected during checkout, we will contact you after the order is placed. You may approve the additional charge or cancel the unshipped order for a full refund.

Shipping availability and charges for Alaska, Puerto Rico, US territories, APO/FPO addresses, and other non-standard destinations may vary. Please contact us before ordering if your destination falls into one of these categories.

Business Days

Business days are Monday through Friday, excluding US public holidays and other announced business closures. Weekends and holidays are not included when calculating processing, production, shipping, or delivery estimates.

Handling Time

In-stock orders are normally processed within 1–3 business days.

Handling time is the time required to verify, prepare, package, and transfer your order to the shipping carrier. It is separate from the carrier’s estimated transit time.

Orders containing customized or made-to-order products require additional production time as explained below.

Standard Shipping Estimates

After an in-stock order has been processed and transferred to the carrier, estimated delivery times are:

  • Switches / Outlets / Plates: typically 4–9 business days.
  • Handles / Knobs / Pulls / Door Stoppers: typically 6–14 business days.

These are estimated delivery windows and are not guaranteed. The actual delivery time may vary depending on the destination, carrier, product availability, order size, and circumstances outside our reasonable control.

Made-to-Order Products

Certain plate sizes, layouts, configurations, finishes, engraved products, and other customized items are produced specifically for the customer.

If your order requires production, please allow an additional 1–3 weeks for production before the order is shipped. The applicable shipping estimate begins after production has been completed and the package has been transferred to the carrier.

Production times are estimates and may vary depending on order volume, material availability, order complexity, and the selected finish or configuration.

Made-to-order and customized products may be non-cancelable once production begins and are generally non-returnable as explained in our Return and Refund Policy.

Rush Orders (Switches Only)

Rush service is available only for eligible switch orders. Rush orders receive priority in the production queue.

Rush service prioritizes production but does not guarantee completion or delivery by a particular date. Once production is completed, delivery is typically estimated at 3–5 business days.

Rush timing depends on current production volume, material availability, order size, configuration, destination, and carrier performance. Rush charges are non-refundable once priority production has begun, except where required by law or when we are unable to provide the purchased rush service.

If you require an order by a specific date, please contact us before placing the order so we can advise whether the requested timeline appears feasible.

Order Confirmation and Tracking

You will receive an order confirmation at the email address provided during checkout.

Tracking information will be emailed when your order ships. Tracking activity may take up to 48 hours to appear after the carrier receives the package.

If your order contains several products, large quantities, or items with different production times, it may be shipped in more than one package. Separate packages may arrive on different days and may have separate tracking numbers.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately at support@getswitches.com. We cannot guarantee that an address can be changed after production or fulfillment has begun.

We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, incomplete address, refused delivery, or inability to receive the package, the customer may be responsible for the cost of reshipping it. Any refund eligibility will be determined under our Return and Refund Policy.

Shipping and Delivery Delays

Delivery dates and carrier transit times are estimates and are not guaranteed. Delays may occur because of:

  • Production requirements or unusually high order volume.
  • Material or component availability.
  • Carrier delays or service interruptions.
  • Severe weather or natural events.
  • Incorrect or incomplete addresses.
  • Transportation, inspection, security, or customs delays.
  • Public holidays or other events outside our reasonable control.

If we learn that we cannot ship within the timeframe promised when your order was placed, we will notify you and provide an updated estimate. Where required by applicable law, you will have the choice to consent to the delay or cancel the unshipped portion of the order for a prompt refund.

A delay occurring after the package has been transferred to the carrier does not automatically qualify the order for a refund. We will reasonably assist with available carrier inquiries or claims.

Lost Packages

If tracking has not updated for an extended period or the package appears to be lost, contact us at support@getswitches.com. We may ask you to confirm the delivery address and cooperate with a carrier investigation.

A carrier investigation may be required before a replacement or refund can be approved. The available resolution will depend on the carrier’s findings and applicable law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on the order is correct.
  • Check entrances, porches, mailrooms, parcel lockers, garages, and other safe delivery locations.
  • Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
  • Contact the carrier for delivery details.
  • Contact us promptly if the package is still missing.

We will reasonably assist with an available carrier investigation. A package marked as delivered by the carrier may require additional investigation before a replacement or refund can be considered.

Damaged Packages or Missing Items

If your order arrives damaged, contains an incorrect product, or is missing an item, contact us promptly at support@getswitches.com.

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs of the shipping box and label.
  • Photographs of the internal packaging.
  • Clear photographs or video showing the damaged, incorrect, or missing product.

Keep the product, packaging, and shipping materials until we confirm that they are no longer required. A carrier may require them when reviewing a damage claim.

Returns and Refunds

Shipping eligibility does not determine return eligibility. Returns, exchanges, non-returnable products, return shipping costs, rejected returns, and refund processing are governed by our separate Return and Refund Policy.

Original shipping charges and additional destination or expedited shipping charges are generally non-refundable unless the order is defective, covered under warranty, canceled before shipment as required by law, or otherwise eligible for reimbursement under our policies or applicable law.

Contact Us

If you have questions about shipping, production time, tracking, or delivery, contact us:

Email: support@getswitches.com
Website: https://getswitches.com